What does the reference system do?
It illustrates how open-ended product questions can become grounded guidance by combining conversational intent with approved catalogue attributes, availability and commercial rules. When evidence is insufficient, the proposed system explains the limitation or falls back safely.
How does LangGraph control the workflow?
LangGraph models the interaction as explicit states and transitions for intent classification, retrieval, bounded tool use, synthesis and review. That structure makes execution traceable and prevents an agent from skipping required checks.
Why combine semantic and structured retrieval?
Semantic retrieval handles meaning and discovery; structured queries preserve precision for attributes, availability and rules. Hybrid retrieval keeps the experience conversational without treating generated language as product truth.
How would the system be evaluated and guarded?
A golden test set and RAGAS-style measures track faithfulness, relevance and retrieval quality. Citations, tool boundaries, traces and low-confidence fallbacks keep responses reviewable and human-led.